FAQ

FAQ

FAQ

All
Guardian
Link
Pulse
Hub
Commerce
Specter
In-Car Payments
EV Charging
Airline Payment Infrastructure
Compliance

Can Guardian be standalone?

Yes. Independent of Hub/Commerce.

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How do network tokens help?

Reduce declines, mitigate fraud, and keep subscriptions alive.

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Does Guardian only handle cards?

Primarily, but can vault other sensitive data (PII, GDPR).

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Can I migrate tokens into Guardian?

Yes. Migration flows are supported.

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Does Link lower switching costs?

Yes, no re-builds needed.

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What ops are supported?

Auth, capture, refund, payout, settlement.

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Can partners publish connectors?

Yes, via Link adapters.

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Is Link bundled with Hub and/or Commerce?

By default, yes, but can also be exposed standalone.

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Is Pulse live?

Early-stage; metrics & notifications first, AI later.

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How does it integrate with Hub?

Hub events are observable via Pulse.

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Can it monitor third-party services?

Yes, via Providers & Link.

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Will Pulse detect anomalies?

Planned via AI-native features.

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How customizable are flows?

Flows are rule-based, with AI-native support on the roadmap.

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Is Hub multi-PSP by default?

Yes. Hub is PSP-agnostic.

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Does Hub include fraud or KYC?

Not directly; such services are integrated via Providers.

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Can Hub run without Commerce?

Yes. Hub can orchestrate flows for your own payment engine.

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How fast is integration?

SDKs and APIs allow integration in days.

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What operating models are supported?

Single merchant, platform, and ecosystem.

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Is Commerce PCI-compliant?

Yes. It it is fully PCI compliant via Guardian.

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Do I need Commerce to use Hub or Guardian?

No. Commerce is optional.

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What data does Specter analyze?

Device, geo, velocity, token data – never exposing sensitive details.

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Can thresholds be customized?

Yes, merchants define thresholds and rules in Hub.

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How does Specter connect to Hub?

Hub consumes the Specter Score and executes real-time policies

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Is Specter standalone?

Specter can work standalone with basic Hub. Full rule appliance and advanced decisioning require the CPA Hub.

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What is in-car payment technology?

In-car payment technology transforms vehicles into secure payment platforms, allowing drivers to make transactions directly from their vehicles for services like fuel, parking, tolls, and other automotive-related services.

This technology integrates seamlessly with the vehicle's existing systems while maintaining high security standards.

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How secure are in-car payments?

In-car payments are secured through multiple layers of protection, including FIDO authentication, tokenization, and secure element technology.

The system uses advanced encryption and authentication methods to ensure that all transactions are protected, while maintaining compliance with global security standards.

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What types of transactions can be made through in-car payment systems?

Common use cases for in-car payments include:

Fuel and EV charging payments, Parking fees and tolls, Drive-through services, Vehicle-related subscriptions and Connected car services.

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How does in-car payment integration benefit businesses?

Businesses benefit from in-car payment integration through:

  • Increased customer convenience

  • Higher transaction completion rates

  • New revenue opportunities.

The technology enables seamless payment experiences that can lead to increased customer loyalty and reduced transaction friction.

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What technical requirements are needed to implement in-car payments?

Implementation typically requires:

  • Compatible vehicle infotainment system

  • Secure payment processing infrastructure

  • Integration with payment networks

  • Compliance with automotive industry standards

  • Connection to merchant services

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What is online payment orchestration technology?

Our payment orchestration platform allows charging networks to connect to multiple payment processors through a single integration, simplifying the payment ecosystem and creating redundancy in case of service outages.

This approach offers flexibility in processor selection, optimized costs, and enhanced reliability for EV charging infrastructure.

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How secure are cross-border charging payments?

International EV charging networks face unique challenges with currency conversion, regional regulations, and cross-border payment acceptance.

Hellgate implements industry-leading security protocols and complies with PCI DSS standards to ensure secure transactions, regardless of where the charging session occurs.

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What business challenges can be managed through payment orchestration?

Charging networks can address complex payment challenges through our platform:

  • Managing multiple payment processors

  • Optimizing transaction costs

  • Supporting membership models

  • Reconciling complex payment flows

  • Improving authorization rates

  • Implementing unified reporting across regions and business units

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How does payment orchestration benefit owners?

Charging station owners using orchestration platforms benefit from:

  • Improved operational efficiency

  • Reduced transaction costs

  • Centralized reporting

  • Enhanced customer experiences with flexible payment options

  • Recurring billing capabilities

  • The ability to scale operations seamlessly as they expand their charging network footprint

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what-technical-requirements-are-needed-to-implement-online-payment-orchestration

Implementation typically requires API integration with your existing charging management system, but minimal technical changes are needed.

Hellgate provides comprehensive documentation, SDKs, and implementation support to ensure a smooth transition to the new payment infrastructure with minimal disruption to your charging operations.

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What is airline payment orchestration technology?

Airline payment orchestration technology transforms your payment infrastructure into a flexible, unified platform, allowing airlines to manage transactions across multiple channels, markets, and payment methods. This technology integrates seamlessly with your existing PSS and reservation systems while maintaining high security standards and optimizing authorization rates.

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How secure are cross-border airline payments?

Cross-border airline payments are secured through multiple layers of protection, including tokenization, 3D Secure authentication, and secure element technology.

Hellgate's system uses advanced encryption and authentication methods to ensure that all transactions are protected, while maintaining compliance with global security standards including PCI DSS and regional regulations.

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What types of transactions can be managed through airline payment orchestration

Common use cases for airline payment orchestration include:

  • Direct ticket sales

  • Refund processing

  • Agency settlements

  • Multi-currency transactions

  • Corporate travel payments

  • Ancillary revenue streams

  • Alternative payment methods

  • Loyalty program integrations across all booking channels

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How does payment orchestration benefit airlines?

Airlines benefit from payment orchestration through:

  1. Increased authorization rates

  2. Lower processing costs

  3. New revenue opportunities

The technology enables seamless payment experiences that lead to:

  • Higher conversion rates

  • Supports dynamic routing for optimal transaction success

  • Reduces foreign exchange fees

  • Minimizes operational overhead for reconciliation and settlement.

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What technical requirements are needed to implement airline payment orchestration?

Implementation typically requires integration with your existing PSS/reservation system, connection to your finance and reconciliation systems, and access to your distribution channels.

Hellgate's platform manages integration with payment networks, handles compliance with payment industry standards, and connects to local and global payment methods through a single API.

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How does Specter prevent chargeback fraud?

Specter assigns a real-time risk score (0–100) to every transaction as it moves through Hellgate Hub. For chargeback-prone transaction patterns – first-time customers, high-value orders from high-risk geographies, unusual velocity – Specter triggers configurable policies: stepped-up verification, 3D Secure enforcement, or outright blocking. The score draws on device fingerprinting, geolocation, behavioral velocity, and token-level signals. Because Specter integrates natively with Hub as an independent CPA component – rather than a bolted-on third-party API – its scoring feeds directly into routing and decisioning with zero added latency. Backends such as Visa Decision Manager and Ravelin can be selected per use case.

→ Learn more about Specter [link: /cpa/specter]

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What fraud detection backends does Specter support?

Specter is backend-agnostic. It currently integrates with Visa Decision Manager, Worldpay FraudSight, Ravelin, and Featurespace ARIC Risk Hub. You select the backend or combination of backends that fits your transaction profile, geography, and risk appetite. Specter normalizes the output of each backend into a single Specter Score, which Hub then uses for decisioning. Adding a new backend does not require changes to your integration – it is configured at the platform level.

→ See all Specter backends 

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Can Specter work without Guardian?

Yes. Specter and Guardian are independent components of the Hellgate Composable Payment Architecture. Specter provides real-time fraud intelligence and risk scoring. Guardian provides PCI-compliant card vaulting and tokenization. They integrate naturally when both are in use – Specter can read token-level signals from Guardian to improve scoring accuracy – but each can be deployed standalone or alongside your existing payment infrastructure.

→ See Specter standalone options · Guardian overview 

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What is a credit card vault and how does it reduce PCI scope?

A credit card vault is a PCI DSS-certified environment that stores cardholder data – primarily Primary Account Numbers (PANs) – on behalf of a merchant. Instead of storing raw card data in your own systems, you store a token: a non-sensitive reference that maps back to the original credential inside the vault. Because your own infrastructure never touches the PAN, it falls outside the most demanding PCI DSS requirements. The result is a dramatically reduced compliance scope – typically from SAQ D (hundreds of controls) to SAQ A (a short self-assessment).

→ Hellgate Guardian handles PCI vaulting for enterprise merchants · Full guide: Credit Card Vault

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How does Hellgate help with PCI DSS v4.0 compliance?

Hellgate Guardian is operated as a PCI DSS Level 1 certified service. When merchants route card data through Guardian, that data lives entirely within a certified cardholder data environment (CDE) operated by Hellgate – not within the merchant's own infrastructure. This means merchants can reduce their own PCI DSS scope significantly, often qualifying for lighter self-assessment questionnaires (SAQ A or SAQ A-EP) rather than full third-party audits. Guardian also supports the v4.0 requirement for customised implementation of multi-factor authentication and encrypted data transmission.

→ Hellgate Trustcenter · Guardian overview

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What is payment orchestration and how is it different from a payment gateway?

A payment gateway connects your checkout to a single acquirer and passes the transaction through. A payment orchestration layer sits above multiple gateways and acquirers, deciding in real time which route each transaction should take. Hellgate Hub is Hellgate's orchestration fabric: it applies routing rules, handles failover, integrates fraud scoring from Specter, and gives you a single API interface across all your payment providers. The key difference is intelligence and portability: a gateway is a pipe, an orchestration platform is the logic that controls which pipe to use, and when to switch.

→ Learn more about Hub · Glossary: Payment Orchestration

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See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.

See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.

See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.