FAQ

FAQ

FAQ

All
Guardian
Link
Pulse
Hub
Commerce
Specter
In-Car Payments
EV Charging
Airline Payment Infrastructure

Can Guardian be standalone?

Yes. Independent of Hub/Commerce.

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How do network tokens help?

Reduce declines, mitigate fraud, and keep subscriptions alive.

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Does Guardian only handle cards?

Primarily, but can vault other sensitive data (PII, GDPR).

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Can I migrate tokens into Guardian?

Yes. Migration flows are supported.

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Does Link lower switching costs?

Yes, no re-builds needed.

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What ops are supported?

Auth, capture, refund, payout, settlement.

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Can partners publish connectors?

Yes, via Link adapters.

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Is Link bundled with Hub and/or Commerce?

By default, yes, but can also be exposed standalone.

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Is Pulse live?

Early-stage; metrics & notifications first, AI later.

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How does it integrate with Hub?

Hub events are observable via Pulse.

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Can it monitor third-party services?

Yes, via Providers & Link.

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Will Pulse detect anomalies?

Planned via AI-native features.

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How customizable are flows?

Flows are rule-based, with AI-native support on the roadmap.

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Is Hub multi-PSP by default?

Yes. Hub is PSP-agnostic.

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Does Hub include fraud or KYC?

Not directly; such services are integrated via Providers.

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Can Hub run without Commerce?

Yes. Hub can orchestrate flows for your own payment engine.

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How fast is integration?

SDKs and APIs allow integration in days.

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What operating models are supported?

Single merchant, platform, and ecosystem.

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Is Commerce PCI-compliant?

Yes. It it is fully PCI compliant via Guardian.

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Do I need Commerce to use Hub or Guardian?

No. Commerce is optional.

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What data does Specter analyze?

Device, geo, velocity, token data – never exposing sensitive details.

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Can thresholds be customized?

Yes, merchants define thresholds and rules in Hub.

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How does Specter connect to Hub?

Hub consumes the Specter Score and executes real-time policies

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Is Specter standalone?

Specter can work standalone with basic Hub. Full rule appliance and advanced decisioning require the CPA Hub.

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What is in-car payment technology?

In-car payment technology transforms vehicles into secure payment platforms, allowing drivers to make transactions directly from their vehicles for services like fuel, parking, tolls, and other automotive-related services.

This technology integrates seamlessly with the vehicle's existing systems while maintaining high security standards.

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How secure are in-car payments?

In-car payments are secured through multiple layers of protection, including FIDO authentication, tokenization, and secure element technology.

The system uses advanced encryption and authentication methods to ensure that all transactions are protected, while maintaining compliance with global security standards.

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What types of transactions can be made through in-car payment systems?

Common use cases for in-car payments include:

Fuel and EV charging payments, Parking fees and tolls, Drive-through services, Vehicle-related subscriptions and Connected car services.

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How does in-car payment integration benefit businesses?

Businesses benefit from in-car payment integration through:

  • Increased customer convenience

  • Higher transaction completion rates

  • New revenue opportunities.

The technology enables seamless payment experiences that can lead to increased customer loyalty and reduced transaction friction.

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What technical requirements are needed to implement in-car payments?

Implementation typically requires:

  • Compatible vehicle infotainment system

  • Secure payment processing infrastructure

  • Integration with payment networks

  • Compliance with automotive industry standards

  • Connection to merchant services

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What is online payment orchestration technology?

Our payment orchestration platform allows charging networks to connect to multiple payment processors through a single integration, simplifying the payment ecosystem and creating redundancy in case of service outages.

This approach offers flexibility in processor selection, optimized costs, and enhanced reliability for EV charging infrastructure.

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How secure are cross-border charging payments?

International EV charging networks face unique challenges with currency conversion, regional regulations, and cross-border payment acceptance.

Hellgate implements industry-leading security protocols and complies with PCI DSS standards to ensure secure transactions, regardless of where the charging session occurs.

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What business challenges can be managed through payment orchestration?

Charging networks can address complex payment challenges through our platform:

  • Managing multiple payment processors

  • Optimizing transaction costs

  • Supporting membership models

  • Reconciling complex payment flows

  • Improving authorization rates

  • Implementing unified reporting across regions and business units

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How does payment orchestration benefit owners?

Charging station owners using orchestration platforms benefit from:

  • Improved operational efficiency

  • Reduced transaction costs

  • Centralized reporting

  • Enhanced customer experiences with flexible payment options

  • Recurring billing capabilities

  • The ability to scale operations seamlessly as they expand their charging network footprint

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what-technical-requirements-are-needed-to-implement-online-payment-orchestration

Implementation typically requires API integration with your existing charging management system, but minimal technical changes are needed.

Hellgate provides comprehensive documentation, SDKs, and implementation support to ensure a smooth transition to the new payment infrastructure with minimal disruption to your charging operations.

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What is airline payment orchestration technology?

Airline payment orchestration technology transforms your payment infrastructure into a flexible, unified platform, allowing airlines to manage transactions across multiple channels, markets, and payment methods. This technology integrates seamlessly with your existing PSS and reservation systems while maintaining high security standards and optimizing authorization rates.

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How secure are cross-border airline payments?

Cross-border airline payments are secured through multiple layers of protection, including tokenization, 3D Secure authentication, and secure element technology.

Hellgate's system uses advanced encryption and authentication methods to ensure that all transactions are protected, while maintaining compliance with global security standards including PCI DSS and regional regulations.

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What types of transactions can be managed through airline payment orchestration

Common use cases for airline payment orchestration include:

  • Direct ticket sales

  • Refund processing

  • Agency settlements

  • Multi-currency transactions

  • Corporate travel payments

  • Ancillary revenue streams

  • Alternative payment methods

  • Loyalty program integrations across all booking channels

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How does payment orchestration benefit airlines?

Airlines benefit from payment orchestration through:

  1. Increased authorization rates

  2. Lower processing costs

  3. New revenue opportunities

The technology enables seamless payment experiences that lead to:

  • Higher conversion rates

  • Supports dynamic routing for optimal transaction success

  • Reduces foreign exchange fees

  • Minimizes operational overhead for reconciliation and settlement.

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What technical requirements are needed to implement airline payment orchestration?

Implementation typically requires integration with your existing PSS/reservation system, connection to your finance and reconciliation systems, and access to your distribution channels.

Hellgate's platform manages integration with payment networks, handles compliance with payment industry standards, and connects to local and global payment methods through a single API.

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See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.

See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.

See the Hellgate Payments Cloud in action

Let our product specialists guide you through the platform, touch upon all functionalities relevant for your individual use case and answer all your questions directly.